Refund policy
ALL SALES ARE FINAL
Defective items or products (caused by manufacturing and not by misuse) can be returned upon inspection from store management.
If you need to exchange an item for a different size, color, or a different item call Customer Service WITHIN THE 2-WEEK TIME LIMIT at +1 (787) 792-3165. Restock fee of $5.00 may be applied.
Returns of acceptable items must be made within two weeks of the shipping date from Teatrocentro.
Please present the order receipt, our Retail location does not have access to your Payment or Order information.
Returned merchandise should be unworn, and unwashed, include the vendor packaging and tags and be in the same condition as when it was received.
Items must meet the following requirements in order to be accepted for return – no exceptions:
Regular in-stock merchandise.
New condition, in original packaging with original tags attached.
Shoes – new condition, no sign of wear on soles.
Must be returned by inserting the original shoebox and/or bag in a mailing container.
The following are final-sale items, and will not be accepted for return or exchange under any circumstances:
- tights
- undergarments
- to-order merchandise
- special-order merchandise
- clearance merchandise
- makeup.
Other items that will not be accepted for return:
Those sent back to Teatrocentro without a Return Authorization number.
Those sent back to Teatrocentro after the 2-week return period.
If you are requesting a refund, your funds will be returned using the method with which you originally placed the order. Refunds cannot be claimed within any Teatrocentro store, they do not have access to your Payment or Order information.